Support for VidBlasterX depends on the licence you bought. The Home & Studio licences come with community support. Communities have been established for your convenience on both facebook and google+. For direct email support by the developer support incidents are available for purchase. The advanced Broadcast licence comes both with community support and priority support. If you bought your licence directly from the developer CombiTech, priority support includes direct email support by the developer as well as priority with bug fixes and feature requests.
Note: Emails to the support email address will only be processed if you purchased a Broadcast licence from CombiTech and your email address has been white-listed.